Frequently Asked Questions
What is an organic massage?
Our massages are organic because all the products that we use ranging from massage lotion, massage oil, essential oils and cleaning products are organic. If we can’t find a certain product in organic form we at least use an all-natural option.
Do you accept Walk-ins?
No. We prefer you call to set up an appointment or book online. We do not keep a Massage Therapist on staff just for walk-ins. Most Massage Therapists are booked a few days in advance so it is best to figure out a future date for your appointment.
Where are you located?
We are a single location small business located next to Publix in the Prosperity Village Square shopping center. Our address is 10106 Benfield Road Suite 100, Charlotte NC 28269.
Do you offer any other services besides massage?
Yes! We now offer Facials and Skin Peels.
What’s the difference between Swedish and Deep Tissue Massage?
A Swedish massage is a gentle relaxation massage and it is our most popular. If you are looking for deeper pressure that really works out tight and sore muscles then you can upgrade to a Deep Tissue for only $10 more.
Do you have contracts or membership fees?
No. We do not make our clients sign a contract or pay any membership fees. You just pay as you go.
How much should I tip?
The average gratuity amount for a 50 minute Swedish massage is $10-$15. If you select a more expensive service then adjust the gratuity amount. Gratuity can be left in cash or put on a credit/debit card at the reception desk.
Do you accept insurance?
No. We do not accept insurance but we do accept Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). You will just need to get your physician to write a prescription for Massage Therapy to alleviate or prevent a physical or mental ailment. Examples of illnesses that qualify include carpal tunnel syndrome, stress, back pain, arthritis, diabetes, hypertension, fibromyalgia, chronic fatigue, anxiety, depression and pain management. Make sure the physician includes the Frequency: number of sessions per month (example: minimum of two sessions per month. Note that you can't include tips or pay for multiple sessions upfront. Please save receipts as your provider may ask for documentation.
What is the Cancellation Policy?
Scheduled appointments that are cancelled or rescheduled within 24 hours of the appointment time are subject to a $25 fee. This compensates the Massage Therapist for the missed appointment.
What happens if I am late to my appointment?
We highly recommend always arriving at least 10 minutes before your appointment. This ensures you will get your full time and much more relaxing experience. New clients have paperwork to fill out before the appointment time starts. If you are late to your appointment we will try to work with you and give you as much time as the Massage Therapist can. If you arrive over 15 minutes past your scheduled time your appointment is subject to the cancellation fee.
Can I bring my kids in to wait while I get my massage?
We highly recommend you do not leave your kids in the reception area while you get your massage. This is a place to escape for most clients and it is not a place for children. It is also not the receptionist’s job to babysit. Only bring children along if they are scheduled for a treatment.
Can I get a massage if I am pregnant?
Yes. You can get a massage if you are pregnant but you must be out of your first trimester. Once you are out of your first trimester you will need to book a prenatal massage. No other services can be booked while you are pregnant.
Do you accept expired Gift Certificates?
Yes, we do accept expired gift certificates with a $5 redemption fee. All our gift certificates have a 1 year expiration. After the 1 year you must pay $5 to redeem the full value of the certificate.
How do I make an appointment?
To make a reservation you can call our office at 704-916-9586 or book online on our website www.bambuorganicmassage.com. New clients will need a credit card number to reserve your appointment. This card number is used to hold your reservation and for our 24 hour cancellation policy.
How often should I get a massage?
We say let your body be the judge. The average client comes in once a month. Some clients come in weekly or bi-weekly. Everyone’s body is different and responds differently to treatment. The more frequently you get massages you will notice the difference of how much better you feel overall.
Do I have to be completely undressed?
No. We say to undress to your comfort level. You can leave your underwear on if you feel more comfortable. You will be draped under a sheet and a blanket and the Massage Therapist will only uncover the area they will be working on.
How does the couples massage work?
Our couples massage is any 2 services booked in the same room. There is no additional fee for booking a couples massage. However the couple’s room is subject to limited availability. The price of the couples massage is the total cost of the 2 booked services.
Do you massage Minors?
Yes. The parent or guardian must be present to sign a minor consent form.