10106 Benfield Road Suite 100
Charlotte, NC 28269
Next door to Publix
10:00 am – 8:00 pm
Saturday & Sunday
10:00 am – 5:00 pm
By Appointment Only
CANCELLATION & RESCHEDULING
WE HAVE A STRICT AND ENFORCED 24 HOUR CANCELLATION & RESCHEDULING POLICY!
Your appointments are very important to us and it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We also still need to pay your service provider for their time. Since the services are reserved for you personally, a Cancellation fee will apply. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedule filled, thus better serving everyone.
No Shows and appointments cancelled/rescheduled within 24 hours of the scheduled time will result in a $25 fee per appointment (couples massage $50 fee).
Please arrive 10 minutes before your appointment. Arriving after the scheduled time of your appointment will take time off of your massage. If you are more than 15 minutes late your appointment will be subject to cancellation.
PARTIES OF 3+
Parties of 3 or larger require a 50% deposit at the time of booking. We require a 48 hour notice to cancel or reschedule the appointments without being charged the cancellation fees per appointment.
Being that we are such a small practice, noise travels easily. We ask that cell phones are on silent and you use a quiet tone of voice to be mindful of other services going on. Service providers will not bring you back to the service room until you are off your cell phone. If your cell phone rings during service we will ask you to put it on silent.
MINORS IN THE SPA
Since we are a peaceful and quiet atmosphere we ask that minors are not brought along to your service unless they are receiving a service. Minors cannot be left alone unattended in the reception area or brought back to the service room.